About Us

First Class Business Support Services started from a simple Facebook post by a graphic designer frustrated about how much time administrative tasks consumed. The post resonated with many other entrepreneurs who expressed similar struggles with managing admin. At that time, Thabisile, the founder, had a registered business but was still exploring different ideas. She was searching for an opportunity that offered her the flexibility to work from home or anywhere in the world. With her background as a claim's administrator, she discovered the administrative expertise required to solve these challenges. Through her research, she discovered the concept of a Virtual Assistant (VA). The realization that small business, creatives, and NPOs were overwhelmed by admin, gave her purpose she had been seeking. And so, First Class Business Support Service was born.

Get to Know Us

We are highly skilled, independent professionals who provide remote administrative and technical business support to small business owners, professionals, and freelancers. Our passion lies in helping business owners achieve the work-life balance they desire by managing daily back-end tasks, allowing to focus on their passion and increase profitability. At First Class Business Support Services, we offer exceptional service that grants entrepreneurs the flexibility to maximize their time and profit while we handle their administrative burdens, what sets us apart is our commitment to personalized, professional service, beginning with most clients right from the registration process. Additionally, we provide customer support, accounts receivable management, sales administration, and general administrative training for small business owners and their employees. We strive to deliver innovative solutions and excellent customer service while building strong, long-lasting relationships with our clients.

Meet The Founder

I am deep passion for empowering small businesses and NPOs to thrive by providing affordable, efficient virtual assistance, administrative support, and training. I believe these services are key to unlocking their full potential and driving sustainable growth. With a National Diploma in Accounting, an NQF Level 5 Short-term insurance certificate, and nine years of professional experience- including six years in short-term insurance industry and three years as a virtual assistant- I have honed my expertise in streamlining operations and delivering impactful solutions.

As a social entrepreneur and founder of First Class Business Support Services, I've identified the admin crisis faced by many small businesses and NPOs. My mission is to simplify their operations, enabling them to focus on their core objective and amplify their social impact. Understanding the challenges of self-employment, I established the "Coffee Meetings" initiative, an online support group for entrepreneurs, change-makers, and freelancers. This platform fosters a sense of community, allowing participants to share goals, challenges, and motivation while collaborating and supporting one another their journeys

During the year of 2024, I was honored to be nominated for the Techpreneur of the Year awards at the SHE Awards Global, a milestone that holds immense significance for me and my business. Additionally, I had the privilege of representing First Class Business Support Services in the KZN Social Economics Development Programme for social entrepreneurs, hosted by EDTA KZN in collaboration with the university of KwaZulu-Natal, Mangosuthu University of technology, and the University of Zululand. I also participated in the Academy for Women Entrepreneur (AWE) 2024, which includes the Thunderbird School of Management's Francis and Dionne Najafi 100 Million Learners Global Initiative Entrepreneurship course. These opportunities have further equipped me with the knowledge and network to drive meaningful change. .

Through my work, I am committed to creating sustainable solutions that empower businesses and individuals to achieve their goals, overcome challenges, and make a lasting impact in their communities. I look forward to working with you!

Meet the team

Our team is made up of dedicated professionals with diverse expertise committed to helping your business succeed. We understand that every client has unique needs, and our team works collaboratively to provide personalized, efficient, and reliable support. Whether it's organizing your day-to-day admin, offering creative solutions, and supporting small businesses, ECDs, and NPOs with specialized services, our team works collaboratively to lighten your load and help you achieve your goals.

Ntobeko Dlamini

Virtual Assistant Specialist

Ntobeko Dlamini is a skilled virtual assistant and administrator with three years of experience administrative support. Specializing in website design, invoicing, sales support, and customer service, he provides professional and efficient solutions tailored to meet our client's needs

Lindiwe Dlamini

Virtual assistant Specialist

Lindiwe works closely with Early Child Development (ECD) centers and NPOs, helping them with their admin and providing tailored training programs with 4 years' experience in ECD and 1 year as an office administrator, she understands the unique challenges of these organizations. Lindiwe holds N6 Educare qualification

Thokozani Mtshali

Adminstrative Assistant

Thokozani Mtshali currently holds a Higher Certificate in Office Management and Administration. She excels in organizational efficiency and business support, passionate, her adaptability and strong work ethics contributing to the business success.

Our Service